We offer a 30-day return window on eligible items. Returned items must be unused, in original condition, and sent back with all original packaging, accessories, and included documentation.

To request a return, please email info@wearorlena.com with your order number and a brief explanation of the return. Once approved, we’ll send you the next steps and return instructions.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We’ll assist you with a replacement or return, and Orlena will cover the return shipping costs for eligible cases.

Our estimated delivery timeline is 7–10 business days in total, including 1–2 business days for processing and 6–8 business days for transit. For more details, please see our Shipping Policy

Yes. We offer free standard shipping on all orders delivered within the United States, with no minimum purchase required.

At this time, Orlena ships within the United States only.

You can contact our support team at info@wearorlena.com. We aim to respond to all inquiries within 1–2 business days.